Simply having a Bar complaint form on online would be a disservice to the public and the profession. The Consumer Assistance Program assists persons with questions or issues with Mississippi attorneys by attempting to find other ways to resolve the conflict such as improving attorney-client communications. Often times a client or consumer calls CAP with a problem that does not qualify for the Bar complaint process because it does not involve a violation of the Rules of Professional Conduct; however, CAP is often still able to assist this person in resolving their issue. As stated above, CAP will send a Bar complaint form to anyone who requests one. Reports show that nearly 70% of callers' problems are resolved without having to use the disciplinary process.